Starting up: the product early days
Several years into my Silicon Valley startup experience, I’ve gathered a few tidbits that are worth remembering. Most of them seem obvious on the surface, but as always, the execution is the hard part. I’ll dive more into how all of this is accomplished in future posts.
1. Focus.
You have limited resources. The most costly mistake any company can make is focusing on the wrong (or too many) things. When you notice you’re on the wrong track, pivot immediately. The money and effort you’ve put into the wrongthing are not coming back. That’s what economists call a sunk cost - treat it like one. Google just demonstrated the importance of this with wave. They have money to burn, so they can afford to take a few product risks. Often startups can’t. This is also important from a product design perspective. Many of the most successful products, especially those oriented toward consumers, are neat and simple. Don’t spend time building complicated features that only a small fraction of your users will use. That only wastes your time and dilutes your product.
2. Deliver.
Take a little biblical wisdom from Ecclesiastes: “A living dog is better than a dead lion.” We’d all rather have a lion, but we can’t all be as bad ass as Mike Tyson. If we’re going to make it though, we have to work our way up to that level of greatness. It’s way better to deliver a small-but-good tool that successfully does its job than to be overextended and running out of money when that pesky 2nd 90% of the product needs doing.
3. Iterate.
Often, you won’t know how the product will be received. Get potential customers involved early. Take their needs into consideration, but don’t let them drive you completely. “Dogfood” the product internally so you have a fair sense of it’s quality. Release it to the wild so you can conquer this unknown as quickly as possible. ”Done” is a mythical word in most product development. It truly is a cycle. Your customer’s needs will grow and evolve, your product should too.
4. Jockey for position.
Depending on what your product is, it’s always advantageous to have a solid position as a leader in your market. ”Leader” is a pretty flexible word in this context. Maybe you were the first to market, or you have the most users, or the best customer service. Whatever it is, know it and stress it in the relevant media. Whenever something happens in your sector, you want to have your name mentioned as the people to use/beat. This is huge for fundraising and selling purposes, but it’s hard to manage in the long term without a great product.
5. Don’t get stuck in the local maximum.
This applies to so many things within a startup beyond AB testing. It’s easy to be sucked into short term contracts that bring revenue but don’t move the needle closer to your goal. It’s easy to save all your money and not hire the talent you need to be great. It’s easy to maintain the status quo when a project really needs new leadership. Keep your eye on the end goal and your mind on systematically removing the obstacles in your way.
